by Jordan Muela
April 27, 2010
There are no facts inside the building. The only person who knows about your customer… is your customer. If you really want to know what they think then go talk to them and start asking broad questions about their needs, not if they like your product/service. Remember Parkinson’s Law: Work expands so as to fill […]
Read the full article →
by Christopher Berkompas
April 26, 2010
Web analytics is fraught with frustration for a lot of website owners, myself included. Tools like Google Analytics (GA) have made the data easily accessible, but that is not the same as making it understandable. Too often I feel like GA is my resident geek employee that makes for a good conversationalist at the water […]
Read the full article →