Top Complaints & Praises in Online Reviews of Property Managers

by Jordan Muela May 17, 2010

*The above word clouds are comprised of actual words and phrases from the 3,000 reviews we surveyed. In my last article we covered some of the results from our survey of almost 3,000 reviews of property management companies on Yelp and Yahoo Local (read it first). We found that while there was a mix of [...]

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Surveying 3,000 Property Management Reviews

by Jordan Muela May 6, 2010

Over the last five years customer rating and reviews sites have exploded onto the scene as a major force in the buying and decision making process for consumers. From sites built around reviews like Yelp, to internet yellow pages (IYP’s) which have incorporated them as an important feature, online reviews abound and consumers are using [...]

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9 Things I’ve Learned About Business & Entrepreneurship

by Jordan Muela April 27, 2010

There are no facts inside the building. The only person who knows about your customer… is your customer. If you really want to know what they think then go talk to them and start asking broad questions about their needs, not if they like your product/service. Remember Parkinson’s Law: Work expands so as to fill [...]

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How to get actionable insights from analytics

by Christopher Berkompas April 26, 2010
Thumbnail image for How to get actionable insights from analytics

Web analytics is fraught with frustration for a lot of website owners, myself included. Tools like Google Analytics (GA) have made the data easily accessible, but that is not the same as making it understandable. Too often I feel like GA is my resident geek employee that makes for a good conversationalist at the water [...]

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